Refund and Cancellation Policy
DLM INNOVATIONS LLC
Refund and Cancellation Policy
ScanStation active-station subscriptions
Effective date: October 3, 2026. Last updated: October 3, 2026.
ScanStation and getscanstation.com are operated by DLM Innovations LLC, a New York limited liability company (New York Department of State ID 6270230).
This Policy is part of the Terms of Service and Software License between you and DLM Innovations LLC. If this page and the Terms ever differ, the Terms control. Capitalized words have the meanings in the Terms. ScanStation fees are non-refundable.
1. Subscriptions renew until you cancel
ScanStation is licensed by active station. You may install the App on more than one computer. A subscription covers the number of stations active at the same time that you have paid for, and it renews automatically for the same term and the same number of active stations, at the then-current price, until you cancel. The price, term, and station count are stated in the quote you accept or on the checkout page before you pay.
If you do not cancel before the renewal date, you will be charged for the next period. That charge is not refundable. We may email a renewal or price notice. A missing or delayed email does not cancel the renewal or create a refund. You are responsible for cancelling before renewal.
2. How to cancel
Cancel at any time, effective at the end of the current paid period. There is no cancellation fee. Cancel before the renewal charge if you do not want to be billed again.
In your account, if a cancellation control is shown; or
By email to david@getscanstation.com from the account email. Use the subject “Cancel ScanStation.” Include your shop name and which stations to cancel. If the account has a cancellation control, you may use that instead.
Cancellation is effective when we receive the email or the account request, if that is before the renewal charge. A confirmation email is a receipt. It is not what makes the cancellation effective. If you subscribed by email, email is enough. You do not have to call.
Cancellation stops the next charge. It does not refund a charge already made, and it does not cut off a period you have already paid for. When the period ends, the license ends and you must uninstall the App.
3. No refunds
All fees are earned when charged. DLM Innovations LLC does not give refunds, partial refunds, or credits for unused time, non-use, a change of mind, a failed or disappointing show, inventory results, a barcode catalog, a scanner, setup difficulty, or an outage at Shopify, Google, Whatnot, TikTok Shop, or eBay.
Email support at david@getscanstation.com is the remedy for setup questions. A support request is not a refund request.
This no-refund term applies except where applicable law does not allow it. A non-waivable statutory right, if one applies to you, controls only to the extent of that statute.
4. Failed payments and moving computers
If a renewal charge fails, we may retry it and pause unpaid stations until it succeeds. A failed charge does not cancel the subscription. You may deactivate a station and activate the App on another computer from your account. A move is not a cancellation and is not a new charge, provided you do not exceed the number of active stations you have paid for.
5. Contact
DLM Innovations LLC, 7811 5th Avenue, Brooklyn, NY 11209, United States.
Email: david@getscanstation.com