Questions

Everything sellers ask before their first show with ScanStation.

What is ScanStation?

ScanStation is a desktop app for live-show sellers who keep their stock in Shopify. When you sell from a generic listing on Whatnot, TikTok Shop or eBay Live, scanning the real item's barcode takes one off its “available” count in Shopify and records the buyer's sale number on your packing list.

How do I keep Shopify inventory accurate when I sell from a generic listing on Whatnot?

Scan each item as it sells. The buyer pays for the generic listing, you pick the actual item on camera, and ScanStation tells Shopify which item left by taking 1 off its available stock. Undo puts it back if you scanned the wrong thing.

Does ScanStation connect to Whatnot, TikTok Shop or eBay?

No, and it doesn't need to. You keep selling on your platform exactly as you do now. ScanStation connects only to your Shopify store, so it works the same whichever platform you are live on.

Do my products need barcodes?

Yes. Each item's barcode in Shopify needs to match the label you scan. For anything without a label, Find an Item searches your store and sells it exactly as a scan would.

What happens if the internet drops during a show?

Keep scanning. Sales queue on your computer and reach Shopify when the connection comes back.

Can ScanStation see my orders or customers?

No. It asks Shopify for four permissions: read products, read inventory, read locations, and change inventory. It never reads orders or customers and never changes products or prices. The only change it makes is plus or minus one “available,” at the one location you choose.

Where are my Shopify keys stored?

On your own computer. You type them into ScanStation's setup screen, and they stay in your computer's app-data folder along with your show records.

Does it run on Windows and Mac?

Yes. ScanStation installs like any other desktop app on Windows and Mac, with nothing else to install and no terminal. Setup takes about 10 minutes inside the app.

How do updates work?

New versions install while the app is closed, so never in the middle of a show. Release notes are on the changelog page and in your account.

Which barcode scanner should I buy?

[ANSWER: recommended USB or Bluetooth scanners that type like a keyboard, with tested models.]

Can I try ScanStation before I buy?

[ANSWER: e.g. the built-in demo store, a free trial, or both.]